PLANO, TX, Oct 2, 2023 – Reflecting Siemens Digital Industries Software’s commitment to providing top-tier support to customers and internal users alike, the company proudly announces that it has received two prestigious awards, recognizing exceptional support service and dedication to customer satisfaction.

Siemens has received two prestigious awards, recognizing exceptional support service and dedication to customer satisfaction.

Earlier this month, Siemens secured the esteemed title of “Best Online Support Website,” awarded by the Association of Support Professionals (ASP) Online. Each award entry was evaluated by five independent judges, who selected Siemens’ support website as among the best in the world. This accolade recognizes Siemens’ ability to deliver a seamless, user-friendly online support experience.

SupportLogic’s Support Experience Live (SX Live) Awards program also recently honored Siemens with its coveted Customer Experience Team Award for consistently delivering outstanding customer experiences. Evaluation criteria included attention to customer personas and journeys, exceptional customer satisfaction and loyalty metrics, proactive use of metrics to improve the customer experience and implementation of customer-focused workflows and processes.

These awards – one for the world-class support website and another for Siemens’ broader support organization – serve as a testament to Siemens’ commitment to innovation and providing comprehensive support. Enterprise customers and partners rely extensively on their software products and tools to propel their growth and meet critical demands, and with that comes an expectation that they will have immediate access to self-help and self-service resources. This is where Siemens’ Support Center shines, offering a comprehensive range of services, from license and software downloads to documentation and Knowledge Base Article accessibility and a simple process to open a support case when necessary.

This recognition from a judge at SX Live highlights Siemens’ commitment to customer support excellence:

“What was remarkable about Siemens’ nomination was the way that they describe the process they use to maintain this great customer experience. They had a complete process from A to Z to design…everything. They are using AI for search and translations, so I was intrigued by that, as well as by the metrics that they’re using to measure customer experience in particular.”

These awards represent more than just a trophy for two reasons. Creating value for customers and partners through a first-class support experience with the award-winning self-service support platform is central to Siemens’ values, and pivotal to ensuring customer success. Next, Support Center is not just a support hub; it’s a unified, comprehensive, responsive and scalable system. This means it doesn’t just solve problems; it also boosts product adoption, ultimately contributing to business growth. And perhaps most importantly, these awards show that Siemens is continually evolving to meet the ever-changing demands of its customers.

More information about SupportLogic’s inaugural Support Experience finalists is available here, and additional details about the ASP award program is available here.

For more information, Siemens Digital Industries Software website.

BOSTON, MA, Sep 28, 2023 – Object Management Group (OMG) announced the call for speakers and showcases for Transform! @InfoComm 2024 has opened. The event will feature a technical program, exhibits, and networking opportunities focused on digital transformation from June 12-14, 2024, in Las Vegas, NV.

“At Transform!, attendees will experience the digital transformation journey from concept to deployment,” said Ron Zahavi, conference program director, CEO, and founder of Auron Technologies, LLC. “We’re looking for presentations, panelists, and solution showcases that delve deeply into today’s transformative trends in areas that boost operational efficiency, productivity, sustainability, and revenue.”

Call for Transform! Speakers

Transform! solicits presentations focusing on all aspects of a digital transformation journey, from defining digital transformation to why companies embark on digital transformation, when and where to start, and how to execute and measure digital transformation.

Use case/business case submissions should highlight measurable metrics for transformative business outcomes. For those presentations that include case studies, they give preference to those with an end-user customer.

They prefer real deployments and later-stage projects over early-stage proof of concepts. The Call for Speakers for Transform! is open through November 3, 2023. Submit your speaking proposal here.

Call for Transform! Solutions Showcases

Transform! seeks solutions showcases to demonstrate digital transformation solutions on the exhibition floor. They are looking for digital transformation solutions that address a particular end-user and customer need in the market. Proposals should include digital technologies, show a measurable digital transformation impact on people, processes, and organizations, and address business problems. They prefer solutions based on a customer/end-user use case.

If they accept your showcase, you will receive a complimentary space on the allocated exhibit floor. The Call for Transform! Solutions Showcases is open through November 17, 2023. Submit your showcase proposal here.

About Transform! @InfoComm 2024

At Transform! @InfoComm 2024, attendees will discover new opportunities for economic growth and efficiency, exploring innovation across diverse industries, from business and government to academia, and multiple domains, including cybersecurity, generative AI, augmented reality, digital twins, responsible computing, IoT and edge, business architecture modeling, and more.

About InfoComm

InfoComm is the largest technology exhibition and conference in North America focused on the pro AV industry. The exhibition is produced by the Audiovisual and Integrated Experience Association (AVIXA), and currently ranks as the 28th largest trade show in the United States by Trade Show Executive. In addition, AVIXA and its partners produce a global portfolio of trade shows and conferences, including InfoComm China, Beijing; InfoComm India; InfoComm Asia; Integrate; and Integrated Systems Europe.

About Object Management Group

When tech organizations, governments, and academia need to solve discrete pieces of a technology puzzle or discuss matters of common interest, they often seek to join or form a consortium. Since 1989, Object Management Group (OMG) has created and nurtured a productive community with common technology interests and problems to resolve. OMG is global, not-for-profit, and vendor neutral.

For more information, visit the OMG website.

PLANO, TX, Sep 28, 2023 – Siemens Digital Industries Software announced new certifications and collaborations with longtime partner TSMC, resulting in the successful qualification of multiple industry-leading Siemens EDA product lines for the foundry’s latest process technologies.

“TSMC’s collaboration with design ecosystem partners like Siemens helps our mutual customers remain at the forefront of technology innovation,” said Dan Kochpatcharin, head of the design infrastructure management division at TSMC. “This close partnership provides customers with proven design solutions that allow customers to more fully leverage the significant performance and power efficiency advantages of TSMC’s advanced process technologies.”

Calibre certified for TSMC’s N2 process

Siemens’ industry-leading Calibre nmPlatform tool for integrated circuit (IC) verification sign-off is now fully certified for TSMC’s most advanced N2 process, including Calibre nmDRC software, Calibre YieldEnhancer software, Calibre PERC software and Calibre nmLVS software – all of which are now in place for the earliest adopters of this advanced new process technology offering from TSMC.

TSMC and Siemens have also collaborated to certify Siemens’ mPower analog software for transistor-level electromigration and IR drop (EM/IR) sign-off using TSMC’s N4P process. This achievement allows mutual customers to apply mPower’s unique EM/IR signoff solution to their next-generation analog or radio frequency (RF) designs.

Collaboration for Siemens’ Solido Design Environment and Analog FastSPICE 

TSMC’s N4P, N3E and N2 custom design reference flow (CDRF) works now with Siemens’ Solido Design Environment software for advanced variation-aware verification at high sigma. In addition, Siemens’ Analog FastSPICE platform for circuit verification of nanometer analog, RF, mixed-signal, memory, and custom digital circuits has successfully achieved TSMC certification for the foundry’s advanced N5A, N3E, N3P and N2 processes. As part of the CDRF flow for TSMC’s N4P, N3E and N2 processes, Siemens’ Analog FastSPICE platform now supports TSMC’s Reliability Aware Simulation technology, which addresses IC aging and real-time self-heating effects among other advanced reliability features.

Investment in place and route continues with N3 certifications for Aprisa

Reinforcing its strong commitment to investing in the digital implementation space, Siemens today announced yet another milestone for its Aprisa place and route solution with TSMC’s certification of the tool for the foundry’s N3E process. The N3E certification, together with Aprisa’s industry-leading ease-of-use, can help customers accelerate their migration to this node.

“TSMC’s pace of innovation is remarkable, and we are proud to work with this partner for the benefit of our many mutual customers,” said Joe Sawicki, executive vice president, IC-EDA for Siemens Digital Industries Software. “Optimizing our EDA solutions for TSMC’s latest processes helps us provide our mutual customers with innovative solutions that satisfy their challenging and rapidly evolving market and business requirements.”

TSMC certifies Siemens’ advanced 3DIC solutions

Siemens today also announced it has made substantial progress with TSMC in certifying several of Siemens’ 3DIC solutions for TSMC’s advanced 3DFabric technologies. TSMC has certified 3Dblox 2.0 with Siemens’ Calibre 3DSTACK software for physical analysis and circuit verification. This certification includes support for inter-chiplet DRC and LVS checks as requirements for TSMC 3DFabric technologies.

In addition, TSMC recently certified an array of Tessent 3DIC solutions including Tessent hierarchical DFT, Tessent Multi-die with enhanced TAPs (test access ports – IEEE 1838 compliant), native flexible parallel port (FPP) support using streaming scan network (SSN) and IEEE 1687 IJTAG network technologies. Both partners are strengthening their commitments to investing in building 3DIC testing ecosystems under TSMC 3Dblox, which includes known good die (KGD) loopback test and physical aware die-to-die fault detection and diagnosis utilizing BMAP and PMAP standards.

About Siemens Digital Industries Software

Siemens Digital Industries Software helps organizations of all sizes digitally transform using software, hardware and services from the Siemens Xcelerator business platform. Siemens’ software and the comprehensive digital twin enable companies to optimize their design, engineering and manufacturing processes to turn today’s ideas into the sustainable products of the future. From chips to entire systems, from product to process, across all industries. Siemens Digital Industries Software – Accelerating transformation.

PLANO, TX, Sep 19, 2023 – Siemens Digital Industries Software announced that Gotion High-tech Co., Ltd. has selected the Siemens Xcelerator portfolio of industry software to build an intelligent battery manufacturing platform as part of achieving its digital transformation goals. Gotion High-tech intends to use artificial intelligence enabled industrial control system technology to build a closed-loop digital research and development, manufacturing and management platform. This new platform will help further strengthen Gotion’s intelligent manufacturing of batteries and pave the way for future digital development.

According to the agreement, Gotion High-tech, in collaboration with Siemens, plans to explore the application of digital twins and battery specific digital threads in product research and development, production and manufacturing and technical services.

“The new era is about material transformation and digitization. As an enterprise with a strong sense of mission and responsibility, Gotion High-tech is striving to build an energy science system based on materials science and digital science. By integrating digital technology into the entire process of material research and development, production and manufacturing, product operation, and battery recycling, it hopes to truly achieve its goal of green energy accessible and sustainable, empowering the future,” said Li Zhen, chairman, Gotion “The cooperation between Siemens and Gotion High-tech aims to enhance the operational capabilities of global factories through the joint creation of Gotion’s digital Intelligence plant.”

“As an advocate and practitioner of Industry digitization, Siemens is very pleased to work with Gotion High-tech to help the company achieve digital transformation in the field of new energy power batteries and energy storage,” said Leo Liang, senior vice president and managing director for Greater China, Siemens Digital Industries Software. “As a reliable partner, Siemens will fully assist Gotion High-tech in improving its digital level, enhancing its innovation and competitiveness globally.”

To learn more about Siemens’ full suite of battery software and factory automation solutions and how they assist customers to design and produce batteries sustainably and efficiently, build and launch gigafactories in record time and scale production rapidly by combining the real and digital worlds, visit www.siemens.com/battery.

About Siemens Digital Industries Software

Siemens Digital Industries Software helps organizations of all sizes digitally transform using software, hardware and services from the Siemens Xcelerator business platform. Siemens’ software and the comprehensive digital twin enable companies to optimize their design, engineering and manufacturing processes to turn today’s ideas into the sustainable products of the future. From chips to entire systems, from product to process, across all industries.

For more information, visit Siemens website.

BENGALURU, India, Sep 11, 2023 – Microland Ltd. and Serco AsPac, a division of Serco Group, one of the world’s largest providers of public services, today announced a strategic partnership to drive digital transformation leveraging cloud for business agility and resilience. The strategic partnership for AsPac Serco extends to an 18+ year technology delivery relationship between Microland and Serco. These initiatives are aligned with Serco’s 2027 strategy to accelerate innovation in business services that can fuel the next wave of growth and expansion.

As part of Serco AsPac’s 2027 strategy, Microland is helping them exit data centers and transition to the cloud transforming them into a cloud-adopted organization. Serco AsPac is leveraging Microsoft Azure for its cloud and data center transformation.

As part of the ongoing engagement with Serco AsPac, Microland will deliver end-user device management services, which include evergreen managed desktop services with deskside support, managed services around network and connectivity, security tooling, and governance, risk & compliance (GRC). Microland is implementing advanced toolsets to measure and improve Digital Employee Experience (DEX), which focuses on employees’ interactions with the technology they encounter in their daily jobs. There is also a clear focus on the automation of infrastructure management activities and implementation of self-heal services that reduce manual intervention and deliver better value from existing infrastructure and device investments.

Jason Richardson, chief digital officer, Serco, said, “Digital transformation is core to our vision of delivering innovation to our customers. Our partnership with Microland coupled with a data center exit strategy moving to the cloud, marks a significant step towards digital transformation in the public services sector which is helping drive effectiveness and efficiency in our business operations and tech-enabled business growth.”

Karthikeyan Krishnan, senior vice president and geo leader – Europe, Middle East and Africa, Microland, said, “We are delighted to partner with Serco AsPac to deliver high-quality digital public services using cutting-edge technologies. It is our endeavor to continuously deploy tech at scale to improve customer experience, enhance business agility, and improve the quality of digital public services.”

About Microland

Microland is committed to “Making Digital Happen” by allowing technology to do more and intrude less. They make it easier for enterprises to transition to next-generation digital infrastructure through their extensive service portfolio including cloud and data centers, networks, digital workplace, cybersecurity, and industrial IoT. Incorporated in 1989 and headquartered in Bengaluru, India, Microland has more than 4,500 digital specialists across offices and delivery centers in Asia, Australia, Europe, the Middle East, and North America.

Read more here: www.microland.com.

JERUSALEM, Israel, Sep 6, 2023 – C2A Security, developers of the mobility-centric DevSecOps Platform for car makers, suppliers, and EV charging companies, announced that it has joined the Siemens Digital Industries Software Partner Program. The agreement enables C2A Security to connect its EVSec platform with Siemens’ Polarion software, the leading Application Lifecycle Management (ALM) solution from Siemens Xcelerator portfolio of industry software.

The collaboration between Siemens and C2A Security creates a win-win scenario for both companies and has great potential for their mutual automotive and mobility customers. Polarion customers will be able to ingest security data from the EVSec Platform, enabling the development of more secure software that also complies with existing and emerging regulations for the software-defined vehicle (SDV), such as WP.29, R155 and the ISO/SAE 21434 standard. C2A Security currently supports customers in Europe, Asia and North America.

“With stricter regulations around security going into effect, it’s imperative to understand the implications of software and hardware changes on automotive systems,” said Piyush Karkare, global director of automotive solutions at Siemens Digital Industries. “Bringing Polarion together with C2A Security’s EVSec platform addresses this by providing a 30,000 feet view of products, but with the ability to see component-level vulnerabilities, their effect on compliance, and feeding back into the design phase of the product lifecycle. This is a powerful tool for any company to have, and we’re excited about the collaboration with C2A Security and the value it can bring to our customers.”

“We are pleased to collaborate with Siemens to bring the EVSec platform to their clients through the ALM solution,” said Roy Fridman, CEO of C2A Security. “Staying competitive and developing new revenue streams have always been a priority for car makers, especially in this software-defined vehicle era. By connecting Polarion ALM for software development with the EVSec Platform to create a one-stop shop for product security management and automation, customers will have the best set of tools to enable the delivery of secure software, at scale, while helping them adhere to industry regulations and standards.”

Polarion ALM software automates the management of systems engineering projects and enables the development of quality embedded software with the industry’s highest efficiency and ROI and is well established in the automotive industry. C2A Security’s flagship product, the EVSec Platform, is a leading DevSecOps platform that helps automotive companies to automate their risk and product security lifecycle management practices, at scale. The EVSec Platform fosters collaboration between security, operations, and development teams, and enables developers to focus on innovation, delivering new products and features faster to consumers. The ‘single pane of glass’ approach empowers car makers to provide more business value to their consumers while getting built-in, efficient, and streamlined cybersecurity practices, tools, and processes.

With the fast-approaching deadline for the WP.29 R155 regulation and ISO/SAE 21434 standard, car makers and mobility companies will be able to enjoy the best of breed solutions from Siemens and C2A Security, empowering different teams to work collaboratively around product innovation, to meet consumers’ demand while complying with existing and emerging regulations and standards.

Just this year, C2A Security added new top-tier global players to its customers and partners portfolio, including Valeo, Marelli, NTT Data, Segula Technologies, and Evvo Labs, among others, and the EVSec Platform is already in use at several global car makers.

For more information, visit Siemens website.