EAST SYRACUSE, NY, Apr 7, 2015 – The team from CADimensions has walked away with the top award for customer satisfaction at SOLIDWORKS World 2015 held earlier this year in Phoenix, Arizona.
“Of all the awards Dassault Systemes gives out, nothing means more to us than being recognized as number one for customer satisfaction,” said CADimensions president, Pete DiLaura. “We have always focused our efforts on providing the best possible service and solutions to our clients, so it means a lot when they have rated us with higher approval than any other SOLIDWORKS reseller in North America. The ironic thing is that we still have plans in place to improve our customers’ experience in 2015.”
While DiLaura credits the recent recognition to a variety of factors, adding sixteen new employees in 2014 may have played a large role in their recent accolades. “Finding and retaining best-in-class engineers and related staff has always been our key to success over the past twenty-five years,” DiLaura noted. A multi-generational family business, CADimensions has plans to continue to grow for the foreseeable future.
“When you take good care of your customers, success and growth are both welcome side effects,” added CADimensions vice president of sales and marketing, Andrew DiLaura. “We also won awards for our efforts in educational sales, renewals, and we even had a salesperson rank in the top ten globally. While these were great awards to come home with, they’re all ultimately a product of our focus on customer service.”
SOLIDWORKS World is an annual event that brings together resellers, customers, and SOLIDWORKS employees for several days of training and networking as well as a look into future improvements of the product line. Big announcements this year included the new aesthetic design tool, SOLIDWORKS Industrial Designer, as well as major improvements to SOLIDWORKS Electrical, their fastest growing product line.
About CADimensions
CADimensions has been providing engineering solutions to manufacturers and designers for the past twenty-five years. As a value added reseller (VAR) for SOLIDWORKS software and Stratasys 3D printers, they also provide support, training, and consulting services. CADimensions is headquartered in East Syracuse with locations in White Plains, Albany, Syracuse, Rochester, Buffalo, Erie, and Pittsburgh. For more information, visit CADimensions.com.
About SOLIDWORKS
SOLIDWORKS is the leader in 3D CAD software. The powerful design functionality and intuitive user interface can be coupled with any or all of the additional software tools ranging from finite element analysis and electrical schematics to technical documentation and data management. SOLIDWORKS parent company, Dassault Systemes, has a robust portfolio of design tools which make up their 3DExperience platform.