TAMPA, FL, Aug 7, 2018 – TeamViewer, a leading global software provider for IoT, connectivity, monitoring, support, and team collaboration, announces the latest feature update. This update significantly strengthens TeamViewer’s multi-platform approach by reducing data usage as well as improving the 1-click-login for iOS, enhancing visual quality for Mac devices and introduces the search functionality for the Computers & Contacts list for Android users. Admin staff and help desk managers with a Premium or Corporate subscription license benefit from further enhancements for servicecamp, TeamViewer’s integrated ticket system.
Reduced mobile data usage with improved 1-click-login for iOS Users
All users of the TeamViewer iOS app now benefit from smarter data transfer and caching technology that aims to keep mobile data usage low. Logins are now handled more intelligently while moving between mobile networks or dealing with signal loss. Depending on the size of your Computers and Contacts list, this new feature can easily amount to up to 80 percent of mobile data savings. This provides a hassle-free experience while on the go – users can log in instantly and gain access to their Computers and Contacts list via their devices faster and more reliably than before.
Hardware acceleration for macOS systems
No more worrying about scaling the screen with 13’’ MacBook Pros or larger remote screens: This feature, a performance boost and relief for macOS systems, leverages the rendering power of the CPU and the GPU to scale the remote screen – allowing for faster remote connections, reduced reaction time and a reduced load on the CPU.
Search functionality for Computers & Contacts list on Android
With this latest update, TeamViewer has implemented a much-requested feature for the Android Remote Control App. Users can now access their managed devices quicker than ever before through the search function within the Computers & Contacts list of the Remote Control app. Admin staff and helpdesk managers can save time and clicks by finding the computer or contact through the device name, alias or ID for quick and easy access and mobile support on Android devices.
In addition, Premium and Corporate subscription owners benefit from the summer feature update’s enhanced capabilities for servicecamp, TeamViewer’s integrated ticket system:
servicecamp: Ticket creation without logging in
End users may now create tickets and see the ticket creation form on the User Portal without signing up or logging in, allowing them to get in touch with your support agents with fewer clicks and less effort. Admin staff will have the option to enable or disable this feature for their instance.
servicecamp: Branded email addresses
Customers can now use their own domains to respond to tickets in servicecamp. This much-requested feature allows TeamViewer customers to use their own brand to increase customer engagement and strengthen their image.
servicecamp: CC on tickets
Another much-requested feature, this allows the addition of other email addresses as CC to tickets through the staff dashboard. Admin staff and helpdesk managers are able to CC other staff agents and end users to add them to a ticket conversation, who will then receive notifications and replies to the ticket and are in turn able to reply themselves.
“This release is all about helping our users to work faster and offer more streamlined support,” says Kornelius Brunner, senior vice president product management and chief innovation officer at TeamViewer. “This can be seen with faster login, immediate access to managed devices and even better and more personal customer support with our integrated service desk.”
About TeamViewer
TeamViewer is a leading global software provider for IoT, connectivity, monitoring, support, and team collaboration. The solution portfolio of TeamViewer covers the entire business lifecycle, and addresses specific needs including screen sharing, remote desktop, remote access, instant business chat, web and video conferencing, backup, anti-malware, online whiteboards and much more. TeamViewer’s flagship product has been activated on more than 1.7 billion devices, of which at least 40 million are connected to TeamViewer at any point in time. Founded in 2005 in Göppingen, Germany, the company employs around 700 people from more than 60 countries in offices around the world.
Further information is available at www.teamviewer.us.
