NEEDHAM, MA, June 23, 2017 – PTC announced that Hitachi Construction Machinery Co., Ltd. has adopted PTC Service Parts Management (SPM) SaaS to optimize its global service parts inventory.
SPM SaaS from PTC is an integral solution in the Servigistics service lifecycle management (SLM) offering and provides world-class service parts inventory optimization. The solution is available on PTC’s flexible and scalable cloud platform, accessible from anywhere in the world via the Internet.
Hitachi Construction Machinery is a leading construction machinery OEM that manufactures, sells, rents, and services construction and material transportation machinery and products for the sustainable environment. It manages more than 400 supply chain locations and delivers hundreds of thousands of service parts to customers in more than 170 countries/regions in a timely manner. As part of its current business transformation initiatives, Hitachi Construction Machinery is implementing systems, including SPM SaaS from PTC, that realize its ideal technology profile in 2020.
In 2015, Hitachi Construction Machinery implemented Service Information Viewer from PTC, part of the Servigistics solution, which allows users to immediately access appropriate and necessary information from service documents, including service manuals. As a result, the efficiency of diagnosing failures in the field has significantly improved.
With SPM SaaS, Hitachi Construction Machinery aims to further improve customer satisfaction and increase sales/inventory optimization by utilizing advanced functionalities, such as Multi-Echelon Optimization that optimizes supply chains with a multi-level structure, and Connected Replenishment that automatically integrates lower-level inventory locations and immediately updates order plans for higher-level locations. Hitachi Construction Machinery also plans to leverage IoT technology in the future.
Hitachi Construction Machinery has begun production use of SPM in Canada, China, Indonesia, Japan, Malaysia, the Netherlands, Singapore, South Africa, Thailand, and UAE and plans to expand its use of SPM to more locations in the future.
“Hitachi Construction Machinery is currently working on enhancing the whole value chain by leveraging parts service. SPM SaaS from PTC will support customers and partners across the globe as a system, which provides required parts and services in a timely manner,” said Takashi Takeda, general manager, spare parts division, Hitachi Construction Machinery. “Together with PTC, our project team members were able to implement an important system to support our customers and partners around the world in just 11 months. We look forward to continuing to work closely with PTC in the future.”
“Better managing its parts inventory is a strategic means toward achieving service excellence and, ultimately, improving the customer experience,” said Steven Caldwell, vice president, product management, SLM segment, PTC. “Addressing this complexity requires a modern, scalable SPM system that can aggregate information from across the enterprise. PTC is honored to support Hitachi’s business goals.”
Hitachi Systems Ltd. is a long-time PTC partner, delivering solutions that leverage the PTC portfolio. Hitachi Systems provides a wide range of customer implementation services, including understanding business processes through a set of customer interviews, managing and responding to post-implementation inquiries, and reporting cloud resource utilization. Hitachi Systems supported Hitachi Construction Machinery’s implementation of SPM SaaS from PTC and will continue its support during the post-implementation phase to ensure smooth operation of the system.
About Hitachi Systems, Ltd.
Hitachi Systems is a leading IT service provider specializing in developing and implementing business systems for customers of diverse sectors and sizes. We also operate, monitor, and maintain those systems by using a multi-tiered service infrastructure comprising data centers, network and security operations centers, contact centers, and a nationwide network of around 300 service sites. Ever since the dawn of the Japanese IT industry, we have been at the forefront of the IT revolution, using our rich experience to provide end-to-end services ranging from consulting customers on their systems needs to designing, implementing, operating, and maintaining systems to operating a help desk, all with the goal of supporting customers’ business management and day-to-day operations. Hitachi Systems assists customers with their digital transformation needs and works with them in creating new value by delivering unique services that leverage our diverse human capital and advanced IT solutions. We strive to become a global service company that earns the complete trust of customers.
Please visit http://www.hitachi-systems.com for more details.
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