PONTIAC, MI, Feb 6, 2018 – DASI Solutions is elated to announce that for the first time in 22 years as a Charter Professional Channel Reseller of Dassault Systèmes SOLIDWORKS 3D CAD, the company has earned one of the most challenging awards given out in the SOLIDWORKS Reseller Community: Subscription Services – Elite “190” Club. Recipients of this award are those who have achieved a sum of over 190% Initial & Renewal rates of the annual maintenance.
After the recent acquisition of another Reseller in 2016, DASI Solutions rebranded its Subscription Service team to ensure that the department was built to the needs of its customers, as well as the strengths of each team member. There are currently five individuals that make up the team, each perfectly placed in positions to enhance their skills. The team reformed their processes & strengthened their focus on retention and recapture. They are highly invested in the retention of their current customers, and not just new growth.
“Validating,” said Lynnette Coleman, subscription service manager at DASI, when asked about her feelings after winning the award. “We see so much value in the Subscription that we offer, and we try to pass it on to our customers.
Accomplishing Elite validates that over 95% of our customers also see the added benefits of maintaining subscription service annually.”
Prior to achieving its Elite status, DASI Solutions was asked to present at the upcoming SOLIDWORKS World Convention in Los Angeles, CA. This convention is attended by thousands of users, enthusiasts, resellers, and supporters within the SOLIDWORKS community, and is by far one of the most anticipated events in the engineering industry. Lynnette Coleman will be speaking during one of the many Break-Out Sessions.
She plans to showcasesome of the best practices that have contributed to their recent success, including:
- An online payment system – resulting in optimal convenience for the customer
- A rebranded Subscription team built on individual strengths
- Widespread visibility of communication with customers
To learn more about DASI Solutions or the SOLDIWORKS 3D CAD Product Suite, please visit www.dasisolutions.com.