Geomagic Launches Online Support Center

RESEARCH TRIANGLE PARK, NC, Jun 24, 2009 - Geomagic, the world leader in digital shape sampling and processing (DSSP) software, has launched a new online support center to more efficiently serve, support and engage with customers and partners on a 24/7 basis.

“Geomagic’s support has always been a great asset – it’s like having a team of researchers helping to solve problems and create individualized solutions,” says Jason Luke, an industrial designer with Carlson & Co., a Los Angeles-based engineering and fabrication company. “The online support center extends the Geomagic knowledge base on the web, providing a wealth of resources that are easy to access and use anytime, anywhere.”

Features of the new Geomagic support center include:

• A fully-searchable Knowledge Base with nearly 500 support references created by professionals who have resolved issues for Geomagic customers. The Knowledge Base is constantly updated, expanded and refined to ensure customers have the latest information.
• User guides, tutorials and videos that lead users through the workflows of products such as Geomagic Studio 3D modeling software and Geomagic Qualify 3D inspection software.
• Downloads of products, plug-ins, file converters, drivers and other resources.
• A Troubleshooter that guides customers through a step-by-step process to find answers to critical questions.
• The ability to submit a support ticket and track its status, provide feedback, and contact nearby Geomagic service representatives.

“Support is a major component in our commitment to provide the best possible customer experience,” says Steven Perkins, Geomagic technical support manager. “The Geomagic online support center delivers on our company tagline, ‘the magic of making it simple.’”

About Geomagic

Geomagic simplifies digital shape sampling and processing (DSSP) for more than 8,000 professionals in industries such as automotive, aerospace, medical devices and consumer products. The company’s products and services are used to enable mass customization with the same efficiency and cost as mass production, improve dental care with individually designed devices, speed time to market for consumer products, automate inspection for better quality in dramatically less time, increase safety for NASA shuttle missions, and optimize design for everything from racing cars to blimps. Geomagic has headquarters in Research Triangle Park, N.C., subsidiaries in Europe and Asia, and distributors worldwide.

For more information, visit www.geomagic.com.

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See Also

Geomagic website

Additional News

Dec 9 - Geomagic Opens EMEA Office in Munich, Germany
Nov 17 - Geomagic Studio v11 Released for MCAD
Nov 2 - Geomagic Labs Offers Parametric Exchange for Siemens NX
Oct 6 - Tom Kurke Joins Geomagic as COO
Sep 30 - Geomagic's CFO Carnevale Gets 2009 Movers and Shakers Award
Aug 17 - Geomagic Cathy Hofknecht Gets 'Women in Business' Award
Jul 9 - Robert Kody Joins Geomagic as GM Dental Biz
Jun 24 - Geomagic Launches Online Support Center
Mar 17 - Geomagic Offers Parametric Exchange for SolidWorks
Feb 25 - Geomagic Labs Website Shares Emerging Technologies
Jan 20 - Geomagic Announces Program for Convergence 2009 Conference
Jan 8 - Geomagic Ships Studio 10x for Surfaces from Scan Data
Dec 2 - Geomagic Studio 10X Unveiled for 3D Scan Data Models
Nov 13 - Geomagic Annual User Meeting Registration Opens
Nov 7 - Geomagic CEO Ping Fu Gets ACBWA Business Award
Oct 30 - Valhalla Partners Invests $8M in Geomagic
Sep 10 - Geomagic Studio Editions Released for MCAD
Sep 2 - Geomagic Gets NSF Grant for Phase IIB Project

Source: Material used in press releases is often supplied by external sources and used as is.